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Anonymised Communications

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As a  fully  independent partner, Booking Manager recognizes its unique position on the market and maintains guarding confidential data to ensure the anonymity and security of communications within the System by effectively generating an opportunity for the yacht charter business community to co-create a mutually beneficial standard of customer service.

Anonymous Communication

The System allows agents to complete crew lists directly within Booking Manager, eliminating the need for additional tools or platforms. Charter operators can share essential trip information, such as pre-departure protocols, with charter guests without accessing their sensitive contact details. This ensures a smooth check-in process for customers while maintaining sensitive data confidentiality.

Enhaced Customer Satisfaction

This new anonymized communication channel greatly improves customer satisfaction by enabling crucial information such as pre-departure procedures, exact check-in time etc. to be communicated in a timely manner and further eliminating endless messaging threads or loss of important charter details.

Customizable Communication

Agents are able to retain full control over communication with charter guests and disable automatic forwarding within the System. Within the Booking Manager Portal, the default setting remains "Disabled" until the agent decides to improve customer satisfaction by enabling anonymized direct communication of crucial information to the Charter Operator, while the agent always stays in the loop.
Application Form
David Baxter

Clients Speak For Themselves

We have already noticed enquiries coming in from new sources and as the system is linked to our new website it is much easier for potential clients to find a good overall picture of our fleet and sailing areas.

David Baxter,
General Manager, Yildiz Yachting 13 17 31 37
Zoran Pelikan

Clients Speak For Themselves

XML gave us the possibility to work faster and well organized as well as to search for the most specific needs of individual client's wishes and programs that we offer.

Zoran Pelikan,
CEO, Macrocruise 13 17 31 37
Sergej Semjonovs

Clients Speak For Themselves

“Sailing DNA website is our online answer to the question of how to empower individuals to explore the world's oceans and embrace the thrill of sailing. Thanks to the MMK team we can now share our passion and years of experience with our clients on our website where we can clearly show that our charters are designed to create lasting bonds between sailors, the sea, and the environment.”

Sergej Semjonovs,
Director at Sailing DNA 13 17 31 37