Log in Register

Anonymised Communications

Home /  Features / 

As a  fully  independent partner, Booking Manager recognizes its unique position on the market and maintains guarding confidential data to ensure the anonymity and security of communications within the System by effectively generating an opportunity for the yacht charter business community to co-create a mutually beneficial standard of customer service.

Anonymous Communication

The System allows agents to complete crew lists directly within Booking Manager, eliminating the need for additional tools or platforms. Charter operators can share essential trip information, such as pre-departure protocols, with charter guests without accessing their sensitive contact details. This ensures a smooth check-in process for customers while maintaining sensitive data confidentiality.

Enhaced Customer Satisfaction

This new anonymized communication channel greatly improves customer satisfaction by enabling crucial information such as pre-departure procedures, exact check-in time etc. to be communicated in a timely manner and further eliminating endless messaging threads or loss of important charter details.

Customizable Communication

Agents are able to retain full control over communication with charter guests and disable automatic forwarding within the System. Within the Booking Manager Portal, the default setting remains "Disabled" until the agent decides to improve customer satisfaction by enabling anonymized direct communication of crucial information to the Charter Operator, while the agent always stays in the loop.
Application Form
David Baxter

Clients Speak For Themselves

We have already noticed enquiries coming in from new sources and as the system is linked to our new website it is much easier for potential clients to find a good overall picture of our fleet and sailing areas.

David Baxter,
General Manager, Yildiz Yachting 38 13 16 38
Marija Blašković

Clients Speak For Themselves

Ultra Sailing is very satisfied with the fact that Booking Manager team is always at our service. They successfully adapt each new market request for our specific needs.

Marija Blašković,
Booking Manager, Ultra Sailing 38 13 16 38
Evgenia Vatutina

Clients Speak For Themselves

"We’ve been working with Booking Manager since launching our first Sunreef 60, and we’re proud to say that in the first two years, we booked over 18 charter weeks per season solely from agent inquiries coming through their system. Since then, we’ve added two more crewed catamarans to our fleet, and Booking Manager has remained a key partner in our success. The back office is incredibly intuitive, the system handles everything from offers, options, reservations tracking, to invoicing seamlessly, and the support team is always responsive and helpful. What we appreciate most is their constant development and ability to adapt to the specific needs of a crewed charter business like ours. Booking Manager is more than a platform – it’s a partner that truly supports growth. Highly recommended to any charter company looking to scale professionally."

Evgenia Vatutina,
CEO at Sinata Yachts d.o.o. 38 13 16 38