Filovent is one of the leading French yacht charter agencies with more than 20 years of experience in charter industry. The company started operating in 1995 as a project of Philippe Brunet during the master IAE study. The success path from startup project to respectable broker with more than 20,000 satisfied customers has been backed by hard work and strategic leadership.
With the head office in Paris, and branch offices in Barcelona and Marrakesh, Filovent gathers 25 team members specialized in different areas of business: Sales, Technical, Administration, Marketing and Product Service. Each department contributes to the process of making a perfect link between the customers, who are looking for a perfect holiday by specific preferences, and boat owners, whether they are individual owner or professional yacht renter.
As the company’s main focus is placed on customer satisfaction, Filovent provides for each client a professional counselor to find the best offer regarding the criteria such as budget, services, boat size or any other individual requirement. The counselor ensures that customer gets not only the best quotation, but also a personal attention for every detail, whether it is before, during or after the trip.
Filovent has an extensive catalogue of more than 18 000 yachts, mainly located in Mediterranean and Caribbean but also in other attractive sailing destinations in Atlantic, Pacific and Indian Ocean, as well as in Red Sea and Baltic Sea. They offer sailing boats, motorboats, catamarans, trawlers, riverboats, luxury yachts or gulets suitable for organization of special events.
Thanks to the careful selection of partners, Filovent provides boats which satisfy even the most demanding clients. Since 2005, they have implemented a grading system for their suppliers and for their boats. After each departure the client receives a satisfaction survey and is able to rate his experience. In order to preserve the high quality level, yacht which do not fulfill certain criteria will be excluded from the fleet.
Additionally, Filovent offers an innovative solution that enables potential clients to have an interactive tour on some boats without having to leave their home. This way, the client can take a virtual walk around the selected boat, before the ultimate onboard experience.
In order to provide prompt and effective service, Filovent web site is available in English, French, Italian and German language and is fully integrated with Booking Manager Web Service. Working with MMK meets a dual objective for Filovent to: offer boats with real-time availability on their website and to have a source of information updated daily by fleet managers.
This means that all the data, regarding the price, photos and yacht equipment is accurately presented to clients in real time and makes a booking process accessible and efficient. Thus, the cooperation with MMK is integrated into the Filovent’s successful business strategy: to offer the best user experience to the visitors of their website, with the most complete and up-to-date catalogue.
For more information, check out Filovent website.