Understanding the client's needs and supporting the clients in every step of the buying and chartering processes is something that is firmly embedded the in the core of the business philosophy of Spartivento Group. Providing 24-hour week-round support is one of the key measures, which is an example of the company's commitment to ensure that clients know that they are in safe hands and that their needs come first.
Other examples of client care and focus are emphasized by easy-to-read blog posts, news and sharing of the knowledge and experiences of Spartivento's senior skippers, which helps the clients get familiar with the sailing area of their choice.
As Spartivento started from the south of Italy, it was a logical step forward to gradually ensure the presence of its yachts in all of the key locations throughout the south of Italy. As the company grew year by year, it was imperative to broaden the offer and provide an abundance of sailing area choices across the Italian coastline. But being present for Spartivento is also a matter of being present in the mind of the clients, especially when they think about chartering a yacht in southern Italy. To achieve this, the company provides real examples and testimonials of their clients on their webpage so interested clients know that they will receive the best possible value and care during their sailing holiday.
Being present and available to serve the client's needs by providing your unique services in both physical and psychological sense is something to be pursued in any service industry. Spartivento Group implements this client-oriented perspective of doin business with genuine commitment.
Today Spartivento grew so much from its beginnings, and Spartivento Group found practical advantages in using Booking Manager from day one and at each step of the way of the 20-year journey. It was crucial that Spartivento had access to a system that fully supported its growth with functionality in simplifying billing, reporting and analytics to fuel the strategical approach to furthering the brand.